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FAQs

【注意事項 Please Pay Attention】
- 順豐站自取是最快和便宜的郵寄方法 (http://bit.ly/SFpickup),自取點均有冷氣,能確保我們的天然產品不會被天氣濕熱影響品質。
- 出貨後,客人會收到email通知順豐單號,約24小時內便可在順豐官網追縱,適時自取/收件。
- 客人請於3-5個工作天內取件,以防出現退貨情況,留意重寄費用會由客人負擔。


1. 如何訂購?

最直接的方法就係在網店 www.herbsoil.co 購買啊。
我地接受 Paypal/信用咭/銀行過數,銀行過數亦係經網站落單。

2. 運費?
香港
A) 順豐站自取 (http://bit.ly/SFpickup): HKD15 [順豐快遞 - 5-7個工作日
B) 商業地址:HKD28  [順豐快遞 - 5-7個工作日
C) 住宅地址:HKD48  [順豐快遞 - 7-9個工作日
D) 購物滿HKD498免運費 [只包順豐自取]

國際 (請注意:本店使用香港郵政服務寄出,而所有海關事務及稅項均由客人負責。)
- 以重量及地區計算

夏威夷
- 免運費

3. 我會幾耐同點樣收到貨品?
一般情況最快可以2-3個工作天收貨,如果無貨的話,就大約7=9個工作天,
可以查詢後再落單啊。


4. 收到錯的產品?
我們十分抱歉如你的order出錯。煩請聯絡客服,我們將盡快修正你的訂單:電郵至 info@herbsoil.co OR Facebook Live Chat http://m.me/herbsoil

 5. 我如何得知產品適合我呢?
我們建議客人(尤其有特別皮膚情況的朋友)購買前,閱讀清楚產品資料及成分,我們亦歡迎客人向客服同事查詢:Facebook Live Chat http://m.me/herbsoil

*注意,暫未有產品適合蠶豆症人仕不宜使用*

1. How to order? 
The most direct way to shop with us is to through our official website www.herbsoil.co
We accept Paypal, Credit Card & Bank Transfer (exclusively for Hong Kong). Please note that bank transfer can be selected at check out on website.

2. Shipping fee?
HONG KONG
a) Self Pick-Up at SF Express points: HKD15 http://bit.ly/SFpickup
b) Commercial Address: HKD28
c) Residential Address: HKD 48
c) FREE SHIPPING on HKD498 [Self Pick Up at SF Express points http://bit.ly/SFpickup ONLY]


INTERNATIONAL (Our shop uses HKPS and all custom issue and/or fee reoccured will be responsible by customers)
- Varies depending on the district and weight of the pacakge

HAWAII
- Free shipping

3. When can I get my order?
Under normal circumstances, you shall receive your products within 2-3 business days. Should the item be out of stock, you shall receive your order in 7-9 business days. Do ask prior placing your order if urgent.

4. Received a wrong item(s)?
We apologise in advance for this rare event, please contact our CS team via email info@herbsoil.co OR Facebook Live Chat http://m.me/herbsoil

 5. How do I know if the products are suitable for me?
We suggest customers (especially those with special skin condition) to read the product information and ingredient, and consultation with our customer service team prior making the purchase - Facebook Live Chat http://m.me/herbsoil

*Please note that NO PRODUCTS at the moment is suitable for people with GP6D condition*